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privacy policy

🦷 Privacy Policy – Urja Dental Clinic

Last Updated: January 2025.

Urja Dental Clinic values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the personal details of our patients and visitors. By using our services or visiting our website, you agree to the practices described in this policy.



1. Information We Collect

We may collect the following types of information:

A. Personal Identification Information
    •    Name
    •    Phone number
    •    Email address
    •    Address (if provided)
    •    Age or date of birth (for treatment records)

B. Medical & Dental Information
    •    Dental history
    •    Treatment records
    •    X-rays and reports
    •    Prescriptions
    •    Medical notes and progress charts

C. Communication Data
    •    WhatsApp messages
    •    Phone call details
    •    Appointment forms
    •    Online queries and feedback

D. Automatically Collected Information (if you visit our website)
    •    IP address
    •    Browser type
    •    Device information
    •    Cookies and analytics data



2. How We Collect Information

We collect information when:
    •    You fill appointment forms (online or offline)
    •    You contact us via phone, WhatsApp, or website
    •    You visit our clinic for consultations or treatments
    •    You submit feedback, enquiries, or reviews
    •    You browse our website



3. Why We Collect Your Information

We collect your information to:
    •    Book and manage appointments
    •    Provide safe dental treatment
    •    Maintain accurate medical records
    •    Send reminders or follow-ups
    •    Improve patient experience
    •    Respond to queries
    •    Operate and improve our website and services



4. How We Use Your Information

Your information is used only for:
    •    Delivering dental care
    •    Maintaining patient history
    •    Clinic operations and management
    •    Communicating with you regarding treatment
    •    Legal and medical compliance

We do not use your information for any unrelated purposes.



5. How We Protect Your Information

We take your privacy very seriously.
Your information is protected through:
    •    Password-protected digital systems
    •    Secure clinic management software (if used)
    •    Locked storage for physical files
    •    Access limited only to authorized staff
    •    No selling or sharing of data with third parties
    •    Standard medical confidentiality practices



6. Sharing of Information

We do not sell, rent, or share your personal or medical information with any third party.

Information may only be shared if:
    •    Required by law
    •    You give explicit consent
    •    Necessary for medical referral (only with your permission)
    •    Required for essential third-party tools like Google Analytics (non-personal data only)



7. Your Rights

As a patient, you have the right to:
    •    Access your personal or medical records
    •    Request corrections to your information
    •    Request deletion of non-essential data
    •    Withdraw consent for communication
    •    Ask how your information is being used



8. Data Retention

We keep your dental and medical records as required by healthcare regulations.
Non-essential information may be deleted upon request.



9. Cookies & Website Tracking

If our website uses cookies:
    •    Cookies help improve browsing experience
    •    You may disable cookies through your browser settings
    •    Analytics may collect non-personal data



10. Children’s Privacy

We do not knowingly collect information from children under 18 without parent/guardian consent.



11. External Links

Our website may contain links to external sites.
We are not responsible for the privacy practices of those websites.



12. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Any changes will be posted on this page with an updated date.



13. Contact Us

If you have questions regarding this Privacy Policy, you may contact us at:

Urja Dental Clinic
Phase 3B2, Mohali
Phone: +91-8699969619
Email: urjadentalclinic@gmail.com

 

SSS (Bay Shop) - 74, Sec - 60

Mohali - 160062

Phone No +91-8699969619

©2024 Urja Multispeciality Dental Clinic. All Rights Reserved.
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